Privacy Policy

This policy explains what Harwa Limited collects on the CANsignal Suite website, why it is collected, and how to ask about it. It covers the public site, trial requests, licence activation, and paid checkout. It does not cover a different company’s hardware or network.

Who is responsible

The site is operated by Harwa Limited. Privacy questions go to info@harwalimited.co.uk or +44 7418313818. You can also use the Contact page.

Information you send us

The contact form asks for your name, email, company, subject, and message. A trial request uses the details needed to send the trial. We use that information to reply, to provide the edition you asked for, and to keep a record of the enquiry.

Licences and devices

Activating a licence stores a device identifier so that one licence stays on one computer. Commercial Move records the previous computer and the new computer so the licence can be transferred under the licence rules. Trial needs an internet connection during use, so the trial session is checked online.

Payments

Card payments are taken by Stripe. We receive the result of the payment and the edition purchased. We do not store your full card number.

CAN AI Online

CAN AI Online is a Professional feature. It sends the text you submit while you are online, so the assistant can answer. Do not include passwords, licence keys, or other secrets in that text. CAN AI Offline stays on the computer and does not send that chat.

Visitors

Public pages send a short visit record: the page name, the path, the time, and a general browser name. A random visitor id is stored in your browser so several pages from the same browser count as one visitor. The public site does not set an advertising cookie. Admin sign-in uses a separate session cookie and is not part of a public visit.

How we use information

We use it to answer you, to issue and support a trial or a commercial licence, to complete a purchase, and to see which public pages are used. We do not sell personal information.

Who else receives it

Stripe receives the card payment. An email service sends the messages you asked us to send, such as a reply to the contact form or a licence email. Campaign email, when we send it, includes an unsubscribe link. We do not pass your details to a buyer of marketing lists.

How long we keep it

Contact messages are kept so we can reply and refer back to the enquiry. Licence and order records are kept while the licence is in use and for as long as we need them to support that licence. Visitor records are kept to understand site use. You can ask us what we hold about you.

Security

Form submissions and licence records are processed on secured server-side systems. Access to the administration tools is limited to authorized personnel. No method of storage is perfect, and you should not send secrets through the contact form or CAN AI Online.

Your choices

You may ask what information we hold from your enquiry or licence, and you may ask us to correct a contact detail. Use the unsubscribe link on a campaign email to stop those messages. A licence still needs the device record that keeps it on one computer.

Changes

If this policy changes, the date below is updated. The new policy applies to the site from that date.

Contact

Harwa Limited, info@harwalimited.co.uk, +44 7418313818, or the Contact page.

Last updated: October 2026